Returns policy

ORDER CANCELLATION

Orders may be cancelled provided you request a cancellation of the order before you receive an email notifying you that your order has been sent.

To cancel an order:

• send an email to customerservice@unigearfulfillment.com.au with the following subject line ‘Order Cancellation’
• In the body of the email, include the following information:
  • Your order number
  • A contact phone number (preferably mobile number)

The warehouse will process the order cancellation upon receipt of your request.

Please note: Credits can only be processed to same credit card on which the original purchase was made.

CREDIT AND RETURNS POLICY

Items purchased from the eStore can be returned for the following reasons:

• The item ordered is faulty;
• The item ordered is the wrong item or the wrong size;
• You received the wrong item.

All returns (except where the item is faulty) must be made within 28 days of invoice and be in original condition (including original packaging, labels and packing slip).

Items can only be exchanged for like items (i.e. the same item with a different colour or size). Where the item ordered is the wrong item a refund will be processed and you must order the correct item separately. Exchanged items will only be sent out once the original order has been received by the warehouse.

Returns will be processed within 14 days of receipt of the returned items.

HOW TO SUBMIT A RETURN REQUEST

To request a return:

• Complete the Returns Request Form. To access the Returns Request Form, click on the Returns Request menu item from the Returns Policy link.

• Provide all details including the order number, your contact details and where an exchange is required, a description of the required exchange item (e.g. correct size, colour or style).
• Once the form is complete, click the  button.

RETURN AUTHORISATION

You will be notified by email once your Return Request is authorised. The email will contain a Return Authority number. Include this number with your items and send them to the warehouse at the address below:

UniGear Fulfillment Pty Ltd
Unit 4/1 Hordern Place, Camperdown
NSW 2050 Australia

RETURN PROCESSING

Upon receipt of your returned items where an exchange is required and it is for a faulty item or you were sent the wrong item, the warehouse will ship a replacement item to you.

• Replacements for faulty items are shipped freight free.
• Non-faulty exchange replacements will attract additional freight charges.
• Should you be requesting a Return/Credit for ‘change of mind’, postage and handling will not be refunded.

Please ensure that the delivery address in your user profile is up to date. Replacement items will be shipped to this address.